Privacy Policy | Leads by Alex

1. Introduction

Leads by Alex ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service at leadsbyalex.com. Please read this policy carefully.

2. Information We Collect

We collect the following types of information:

Account information: Your name, email address, and phone number when you register or join the waitlist.
Authentication data: Encrypted passwords (we never store plain-text passwords) and, if applicable, OAuth tokens from Google sign-in.
Payment information: Billing details are processed by our payment processor. We do not store full credit card numbers on our servers.
Usage data: Pages visited, features used, and general interaction with the Service, used to improve our platform.
Communications: Emails or messages you send us for support purposes.

3. How We Use Your Information

We use the information we collect to:

Create and manage your account
Deliver lead data and subscription features to you
Process payments and send billing communications
Respond to your support requests
Send product updates, new state availability notifications, and other transactional emails
Improve the Service through aggregate usage analysis
Comply with legal obligations

4. We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing or commercial purposes. Period.

5. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Service, such as payment processors, email delivery services, and hosting providers. These providers are bound by confidentiality agreements and are only permitted to use your information to perform services on our behalf.

Current service categories include:

Cloud hosting and infrastructure
Payment processing
Transactional email delivery
Authentication (Google OAuth, if you choose to sign in with Google)

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (TLS/HTTPS), hashed and salted passwords, and restricted access to production databases. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes such as resolving disputes.

8. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how users interact with the Service. You may disable cookies in your browser settings, but doing so may affect your ability to use certain features.

9. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Opt out of marketing emails at any time via the unsubscribe link in any email

To exercise any of these rights, contact us at hello@leadsbyalex.com.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by sending an email to the address associated with your account or by posting a notice on the Service. Continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at hello@leadsbyalex.com.